Gather Customer Insight


Benchmark against your competitors

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Identify areas for improvement


Improve Customer Experience

How does the Top 50 work?

The Top 50 gives you a true, outside in perspective of your contact centre performance against the very best in the UK, along with actionable recommendations.

  • A true performance rating defined by real customers, your customers
  • Ongoing support and collaboration from us and other members to help you boost your CSAT and NPS scores
  • Detailed insight and report to guide you in enhancing your customer experience
  • The only programme that gives you an overall performance rating across all customer service channels