Top Performers 2016

Best Overall for Calls

MO_Master_Black text

1st

(95.2%)

geoffrey Insurance

2nd

(95.1%)

ITV

3rd

(94.8%)

Best Overall for Email

MO_Master_Black text

1st

(97.4%)

caravan-club

2nd

(95.8%)

aviva

3rd

(94.8%)

Best Overall for Live Chat

BAXI-for-use

1st

(93.3%)

wwf

2nd

(90.3%)

kcom

3rd

(90.1%)

Best Overall for Social Media

geoffrey Insurance

1st

(95.3%)

QVC

2nd

(94.3%)

barclaycard

3rd

(93.7%)

Most Improved Calls

sony-interactive-eg

Most Improved Emails

mitie

Most Improved Live Chat

british-gas

Most Improved Social Media

RBS

Best Overall

Best Overall (Combined all channels) Rank no.1

bce

(94.3%)

Best Overall (Combined all channels) Rank no. 2

QVC

(94.3%)

Best Overall (Combined all channels) Rank no. 3

nisbets

(94.0%)

Best Overall (Combined all channels) Rank no.4

loccitane

(93.8%)

Best Overall (Combined all channels) Rank no. 5

BAXI-for-use

(93.3%)

Best Overall (Combined all channels) Rank no. 6

geoffrey Insurance

(93.2%)

Best Overall (Combined all channels) Rank no.7

ITV

(93.1%)

Best Overall (Combined all channels) Rank no.8

mps

(92.9%)

Best Overall (Combined all channels) Rank no.9

MO_Master_Black text

(92.6%)

Best Overall (Combined all channels) Rank no.10

aviva

(92.1%)

Best in Retail

QVC

Best in E-Retail

loccitane

Best in Public Sector

mps

Best in Service Providers

BAXI-for-use

Best in Telecoms and Media

ITV

Best in Banking & Finance

nsi

Best in Insurance & Financial

bce

Best in Travel Services & Hospitality

caravan-club

Best in Charity

sightsavers

Best Extra Large Centre

nationwide

Best Large Centre

aviva

Best Medium Centre

bce

Best Small Centre

geoffrey Insurance

Best Extra Small Centre

loccitane

Top 50 Member of the Year

wwf

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