Top Performers 2016

Best Overall for Calls

1st

(95.2%)

geoffrey Insurance

2nd

(95.1%)

3rd

(94.8%)

Best Overall for Email

1st

(97.4%)

caravan-club

2nd

(95.8%)

aviva

3rd

(94.8%)

Best Overall for Live Chat

1st

(93.3%)

wwf

2nd

(90.3%)

kcom

3rd

(90.1%)

Best Overall for Social Media

geoffrey Insurance

1st

(95.3%)

2nd

(94.3%)

barclaycard

3rd

(93.7%)

Most Improved Calls

sony-interactive-eg

Most Improved Emails

mitie

Most Improved Live Chat

british-gas

Most Improved Social Media

Best Overall

Best Overall (Combined all channels) Rank no.1

bce

(94.3%)

Best Overall (Combined all channels) Rank no. 2

(94.3%)

Best Overall (Combined all channels) Rank no. 3

nisbets

(94.0%)

Best Overall (Combined all channels) Rank no.4

loccitane

(93.8%)

Best Overall (Combined all channels) Rank no. 5

(93.3%)

Best Overall (Combined all channels) Rank no. 6

geoffrey Insurance

(93.2%)

Best Overall (Combined all channels) Rank no.7

(93.1%)

Best Overall (Combined all channels) Rank no.8

mps

(92.9%)

Best Overall (Combined all channels) Rank no.9

(92.6%)

Best Overall (Combined all channels) Rank no.10

aviva

(92.1%)

Best in Retail

Best in E-Retail

loccitane

Best in Public Sector

mps

Best in Service Providers

Best in Telecoms and Media

Best in Banking & Finance

nsi

Best in Insurance & Financial

bce

Best in Travel Services & Hospitality

caravan-club

Best in Charity

sightsavers

Best Extra Large Centre

nationwide

Best Large Centre

aviva

Best Medium Centre

bce

Best Small Centre

geoffrey Insurance

Best Extra Small Centre

loccitane

Top 50 Member of the Year

wwf

Video