Best Overall for Social Media (95.1%)

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Best Overall for E-Mail Service (95.1%)

Dignity Logo

Best Extra Large Centre (91.8%)

NEW_Nationwide logo

Best Large Centre (93.1%) 

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Best Overall for Call Service (97.2%)

FirstRate - Top 50 trophy logo

Top 50 – Member of the Year 

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Most Improved Calls (94.8%)

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Most Improved E-Mails (93.1%)

BPHA

Most Improved Live Chat (61%)

BT brand identity

Best Overall (Combined all channels) (97.4%)

Dignity Logo

Best in Retail
(94.6%)

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Best in Public Sector
(95.5%)

ThrivingBusiness

Best in Service Providers (96.6%)

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Best in Telecoms and Media (95.6%)

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Best in Banking (97.2%)

FirstRate - Top 50 trophy logo

Best in Insurance & Financial Services (96.7%) 

Dignity Logo

Best Medium Centre
(95.3%)

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Best Small Centre
(96.7%)

Dignity Logo

Best Extra Small Centre (97.2%)

FirstRate - Top 50 trophy logo

Top Performers

Calls

1  First Rate
2  Dignity Caring Funeral Services
3  Denplan
4  Charities Aid Foundation
5  J.P. Morgan Asset Management
6  ITV
7  Thrive Homes
8  NCFE
9  American Express
10  Baxi Heating

E-Mails

1  Dignity Caring Funeral Services
2  Denplan
3  First Rate
4  BPHA
5  J.P. Morgan Asset Management

Social Media

1  QVC
2  Affinity Water
3  Nationwide Building Society
4  BPHA
5  Barclaycard

Video