Results 2018

Best Contact Centre 'Special Moment' Winner

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Best Contact Centre 'Special Moment' Top 4

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Best Contact Centre 'Special Moment' Finalists

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Best Customer Service Agent Winner

Matt Hawkins, Customer Care Advisor, Alzheimer's Society

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Best Customer Service Agent Top 3

Dawn Bamford, Healthcare Associate, VitalityHealth

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Mary Achurra, Premier Worldwide Agent, Addison Lee

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Matt Hawkins, Customer Care Advisor, Alzheimer's Society

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Best Customer Service Agent Finalists

Daniel Shaw, Customer Solutions Consultant, Simply Business

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Dawn Bamford, Healthcare Associate, VitalityHealth

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Jade Twin Berrow, Sales/Rentention Agent, AXA Insurance Direct

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Jenny Owen - Customer Services Executive, B&CE The People's Pension

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John Staples, Contact Centre Agent, Caravan & Motorhome Club

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Josh Lister, Senior Customer Service Advisor, Hitachi Personal Finance

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Lily Stanley, Agria Pet Insurance

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Lucy Brewer, Corporate Members Executive, CIM

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Mary Achurra, Premier Worldwide Agent, Addison Lee

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Matt Hawkins, Customer Care Advisor, Alzheimer's Society

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Paolo Giordano, Agent, Sykes Global Services

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Richard Hardy, Customer Service Representative, NS&I

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Steve Alleyne, Customer Service Adviser, Transport for London

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