Improvement Conference

Improvement Conference

Our annual improvement conference gives members the perfect chance to learn from others who may have overcome common challenges within the industry.

Date: 16th November 2017
Location: 240 Blackfriars Road, London, SE1 8BF
Time: 09.00 – 16.00

Conference Programme:

 9:00 – 9:30  Registration
 9:30 – 9:40  Welcome
 9:40 – 10:25  Morning Keynote: Monzo – Building a community through transparency.
 10:25 – 10:50  BREAK
 10:50 – 11:35  Member Keynote: Dairy Crest
 11:40- 12:25  TSK Group: Is your workplace  performing for your organisation?  Noble Systems: Six Steps to Transforming the Customer Journey.
 12:25- 13:15  LUNCH
 13:15 – 14:00  Afternoon Keynote: Ember Group – What makes a champion service brand?
 14:05 – 15:50  Member Sessions – Details TBC
 15:45 – 16:00  Questions & Close

We will also be running the much coveted GfK clinics all day.