Top Performers by Channel 2017

Best Overall for Calls

1st

(96.5%)

2nd

(96%)

3rd

(95.6%)

Best Overall for Email

1st

(94.3%)

2nd

(93.2%)

3rd

(93%)

Best Overall for Live Chat

1st

(93.6%)

2nd

(93.3%)

3rd

(89.9%)

Best Overall for Social Media

1st

(96.8%)

2nd

(95.8%)

3rd

(94.9%)

Most Improved Calls

Most Improved Emails

Most Improved Live Chat

Most Improved Social Media