Top Performers By Channel 2018

Best Overall for Calls

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1st

(96.6%)

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2nd

(95.6%)

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3rd

(95.3%)


Best Overall for Email

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1st

(96.2%)

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2nd

(95.4%)

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3rd

(95%)


Best Overall for Live Chat

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1st

(92.0%)

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2nd

(91.3%)

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3rd

(88.9%)

Best Overall for Social Media

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1st

(96.6%)

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2nd

(96.5%)

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3rd

(95.4%)

Most Improved

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Most Improved Calls

Up 13.1%

 

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Most Improved Email

Up 6.8%

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Most Improved Live Chat

Up 28.4%

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Most Improved Social Media

Up 15%

Special mention Gatwick Airport Up 12.10%

Best New Member

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Best New Member for Calls 2018

92.9%

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Best New Member for Email 2018

95.4%

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Best New Member for Calls 2018

92.9%

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Best New Member for Social Media 2018

94.5%

Best Recognition 2018

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Top 50 Commitment to Improvement

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Top 50 Member of the Year 2018